Frequently Asked Questions
Everything you need to know about gear for your next adventure.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days depending on your location.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition with tags attached to be eligible for a full refund.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing those figures against our charts for the most accurate fit.
Are your outdoor materials sustainably sourced?
Yes, K9 Outdoors is committed to the environment. We use recycled polyesters and organic cottons in over 70% of our current product line.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.